Thursday, August 21, 2014

How to Avoid Upsetting Customers All the Time

Having to deal with upset customer all the time can be very stressful and taxing not just to you as the owner but to your staff as well. It can disrupt the usual flow of your day and can even be demoralizing at times. Worse, it can affect your brands’ image and the impression of people about your products.
Avoid Upsetting Customers

Whether you’re an old timer in this industry, or just a startup in shoe business, you surely have experienced dealing with a customer who seemed to be upset about little things. While it can be a learning experience for you and your team, having to handle to upset customer all the time can be a tell tale sign that you’re doing something wrong in your wholesale shoe business.

When an occasional customer complaint becomes more frequent and more difficult to handle, maybe it’s take time to take a few step back and examine what went wrong in your current business practices.

Training Your Team to Give Quality Service

Customer service doesn’t end with the way you greet anyone who enters your store or when you’re able to satisfy their request. If you really want to avoid any conflict with your clients, you may want to train your staff on how to react on this situation.

Develop a system on how to answer simple complaints and who to approach when things get out of hand. This way, you can show your customers that you are in control and that you’re doing your best to address their needs.

Check the quality of your products

Poor product quality is a usual source of customer complaints. If people start noticing a decline on the quality of your shoes, you might want to talk to your wholesale shoes suppliers and discuss any solution to address this issue. Let them know that you’ve been receiving complaints and that you will be forced to look at other suppliers should they fail to improve their products.

Although some people may choose not to complain on small damage on their pumps or leather boots, they would surely consider other brands the next time they shop for shoes. If you want to establish your name in shoe industry, you have to pay attention to the things that matters, especially to your customers.

When faced with this difficult situation, always believe that there is a way to improve your business and that with perseverance and hard work, you will soon grow your business and reap the fruits of your labor.

Looking for more shoe business tips? Write your questions on the comment section or send us a message to reach us.

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